Service Level Agreement

Objective

The objective of this Service Level Agreement (SLA) is to define the quality standards for services provided by the Specialized Company for Water and Electricity Equipment Manufacturing and Supply (SATKAB) to its service recipients.

This statement outlines the mutual agreement regarding these services, monitoring procedures, and SATKAB’s responsibilities.

Responsibilities and Obligations

This website enables valued applicants to submit and track requests and complaints around the clock (24/7) via the public communication system’s complaint registration portal.

A "Service Desk" has been established to inform and guide clients regarding both electronic and non-electronic services. Additionally, please visit the SATKAB services webpage to contact the specific expert assigned to each service.

Subject to the availability of necessary telecommunications infrastructure, this website is accessible to valued applicants on a 24/7 basis.

Costs and Payments

There is no cost to the service recipient for this service.

Service Availability

This service is available to the recipient online at all times.